Website legal noticeLegal notices

This is a marketing advertisement. Please read the klimaVest Information Memorandum and the Key Information Document before making an investment decision. You can obtain this and other documents (e.g. the current annual and semi-annual report) free of charge in German in written or file form from your adviser or directly from Commerz Real Fund Management S.à r.l.. You can also download the documents in the download section. For more information on sustainability-related aspects (according to the Disclosure Regulation), please visit https://crfm.commerzreal.com/. You can find out more about the opportunities and risks of klimaVest on the page linked below. A summary of your investor rights is included on this page. Commerz Real Fund Management S.à r.l. has the right to withdraw the cross-border distribution of klimaVest at any time.

Download additional documents More information on the opportunities and risks of klimaVest

Data privacy

Scope of personal data processing
We only collect and use personal data of our users only insofar as this is necessary for the provision of a functional website as well as our contents and services. The collection and use of the personal data of our users is normally only carried out with the user's consent. An exception applies in cases where it is not possible to obtain prior consent for factual reasons and the processing of the data is permitted by statutory provisions.
Legal basis for the processing of personal data
If we obtain the data subject’s consent for the processing of personal data, Art. 6(1)(a) of the EU General Data Protection Regulation (GDPR) applies as the legal basis for the processing of personal data. When processing the personal data required for the performance of a contract to which the data subject is a party, Art. 6(1)(b) GDPR applies as the legal basis. This also holds for processing necessary for the implementation of pre-contractual measures. If it is necessary to process personal data to fulfil a legal obligation to which our company is subject, Art. 6(1)(c) GDPR applies as the legal basis. In the event that the vital interests of the data subject or another natural person require personal data to be processed, Art. 6(1)(d) GDPR applies as the legal basis. If processing is necessary to safeguard a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6(1)(f) GDPR applies as the legal basis for processing.
Data deletion and duration of storage
The data subject’s personal data will be deleted or blocked as soon as the purpose for retaining the data no longer applies. Personal data may also be stored if provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. The data shall also be blocked or deleted if a retention period prescribed by the aforementioned regulations lapses, unless there is a requirement for the data to be stored for a longer period for the purpose of concluding or performing a contract.

Description and scope of data processing
a) Access to our websites
Every time one of our web pages is accessed, our system automatically collects data and information from the system of the computer accessing the web page.

The following data is collected in this process:
Browser type/version,
operating system used,
name and URL of the file accessed,
referrer URL (the previously visited page),
host name of the accessing computer (IP address),
date and time of the server request.

The data is also stored in our system log files. This data is not stored with other personal user data – provided that the login function below is not used.

b) Use of the login function
It is possible to log in to our login area using personalised access data. The login details for registration are provided by the user by entering an e-mail address twice and entering a password twice. Via the login area, the user has access to their account settings as well as an overview of their completed subscriptions and the option of starting a new subscription and ending a started subscription.

The user remains logged in to the login area even after leaving our websites, unless they have actively logged out.
Each time you use the login area, we process the IP address and the time of access.
Legal basis for data processing
The legal basis for the temporary storage of the data and log files is Art. 6 para. 1 letter f GDPR. The legal basis for the processing of data within the login area (e.g. name, password and e-mail address) is Art. 6(1)(a) GDPR.
Purposes of data processing
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. To do this, the user’s IP address must be stored for the duration of the session. It is stored in log files to ensure the functionality of the website. The data is also used to optimise the website and to ensure the security of our information technology systems. In addition, legitimate purposes include – in the case of voluntary use of the login function – the evaluation of access to the protected areas of our login area, the guarantee of its integrity as well as the prevention of misuse or other unauthorised use. The data will not be evaluated for marketing purposes in this context. In respect of these purposes, we have a legitimate interest in processing the data pursuant to Art. 6(1)(f) GDPR.
Duration of storage
The data will be erased as soon as it is no longer necessary to achieve the purpose for which it was collected. If the data is collected for the provision of the website, it is no longer needed when the respective session has ended. If the data is stored in log files, it will be erased after a maximum of seven days. Longer storage periods are possible. In this case, the user’s IP addresses are erased or altered so that the accessing client can no longer be identified. After 3 years of inactivity, the personal login area and the associated data are automatically erased.
Objection and deletion option
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no option for the user to object.

Description and scope of data processing
Through its website, Commerz Real Fund Management S.à.r.l. offers you the opportunity to obtain information on various questions relating to the European Long-term Investment Fund, klimaVest, or to contact the company. You have the option of contacting Commerz Real Fund Management S.à.r.l. via the contact form, by calling, agreeing to a callback or by (digitally) ordering information material. When making contact, data such as your name, e-mail address and telephone number is collected. We use the Eloqua service from Oracle Deutschland B.V. & Co. KG for collecting data for optimal customer communications, for determining user behaviour on our website, and for sending automated e-mails (e.g. confirmations of receipt). Further information on the Eloqua marketing tool can be found under point VIII. Web tracking – use of the Eloqua marketing tool. If you do not consent to receiving klimaVest advertising information when submitting the contact form, your data will be used only to process your request. However, if your request relates to the activities of Commerz Real AG or its subsidiaries, holding companies or companies acting as an agency of Commerz Real AG and this is necessary for the efficient processing of the request, your data may also be passed on to the relevant company.
Legal basis for data processing
The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6(1)(f) GDPR. If the intention of making contact is to conclude a contract, the additional legal basis for the processing is Art. 6(1)(b) GDPR.
Purposes of data processing
Personal data from the input screen is solely used for the purpose of processing the contact, unless you have consented to receiving advertising information when submitting the contact form (see point V. Newsletter). If you contact us by e-mail or telephone, we will only store and process your data for as long as this is necessary and there is a legitimate interest in the processing of the data.
Duration of storage
The data will be erased as soon as it is no longer necessary to achieve the purpose for which it was collected. This applies to the personal data from the input screen of the contact form and that sent by e-mail when the respective communication with the user has ended. Communication ends when circumstances indicate that the matter in question has been conclusively clarified.
Objection and deletion option
The user has the option of withdrawing their consent to the processing of personal data at any time. If the user contacts us by e-mail, they can object to the storage of their personal data at any time. In such a case, communication via e-mail cannot continue. In this case, all personal data stored in the contact-making process will be erased.

Description and scope of data processing
Commerz Real Fund Management S.à.r.l. offers you the opportunity to subscribe to shares in the klimaVest ELTIF via an online platform provided by Commerz Real Fund Management S.à.r.l. Commerz Real Fund Management S.à.r.l has commissioned FPM Fondsbörse Private Markets Solutions GmbH to provide investment advice, brokerage and support in the processing of your subscription. For these purposes, the necessary personal data is transmitted to FPM Fondsbörse Private Markets Solutions GmbH via the platform. If applicable and specified by you, your BSW Verbraucher-Service Beamten-Selbsthilfewerk GmbH member number will also be forwarded to them. Further details can be found in the privacy policy of Commerz Real Fund Management S.à.r.l. and the privacy policy of FPM Fondsbörse Private Markets Solutions GmbH.
Legal basis for data processing
The legal basis for processing is Art. 6(1)(b) and (c) GDPR.
Purposes of data processing
Personal data is processed in order to handle your request to subscribe to units in the klimaVest ELTIF.
Duration of storage
The data will be erased as soon as it is no longer necessary to achieve the purpose for which it was collected.

Commerz Real Fund Management S.à.r.l. offers you the option of requesting various information materials (white papers and the like) by e-mail via various forms available on the website. For these purposes, your personal data such as your e-mail address and optionally your name are required for us to contact you personally. We use the Eloqua service from Oracle Deutschland B.V. & Co. KG to send advertising materials. E-mails sent with the help of Eloqua use tracking technologies that enable content to be made available to you that suits your interests and/or information offers to be adapted to your interests (see point VIII. Web tracking – use of the Eloqua marketing tool). Commerz Real Fund Management S.à.r.l. processes and uses personal data collected for advertising purposes, provided that we have received your consent pursuant to Art. 6(1)(a) of the General Data Protection Regulation (GDPR). If you no longer wish to receive our offers, you can send your objection with effect for the future at any time by e-mail to werbewiderspruch@commerzreal.com without providing a reason or unsubscribe from our offers at any time via the unsubscribe link in the e-mails

Description and scope of data processing
Our web pages use cookies in several places. Cookies are small text files that are stored on your computer and saved by your browser. They are used, for example, to determine the frequency of use and the number of users of the web pages and thus make the website more user-friendly and effective. “Session cookies”, which are temporarily stored exclusively for the duration of your use of the web pages and then automatically deleted, as well as “persistent cookies” where applicable, are used. The content of a persistent cookie is limited to an identification number in order to record information about users who repeatedly access a web page, recognise you as a user and, if necessary, offer you optimised user guidance. Cookies do not cause any damage to your computer and do not contain viruses. You can prevent cookies from being stored by means of a setting in your browser preferences. If you do not accept cookies, this may restrict the functionality of the web pages.
Duration of storage, objection and deletion option
Cookies are stored on the user’s computer and transmitted to our page by this computer. As a user, you therefore also have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent.

Web controlling technologies are used to gather and store data on our websites for optimisation purposes. Cookies can also be used for this purpose, but they only collect and store data in an anonymous form. The data will not be used to personally identify the visitor to this website and will not be merged with data about the anonymized user. You have the option of configuring your browser so that you are notified as soon as cookies are placed in order to reject them if necessary. In addition, you can prevent the installation of cookies by setting your web browser accordingly. However, you may then no longer be able to use all the functions of this website to their full extent. No personal data is stored. A user’s IP address is rendered unidentifiable and does not allow any conclusions to be drawn about the visitors to this website. The legal basis for data processing is Commerz Real Fund Management S.à.r.l.'s legitimate interest pursuant to Art. 6(1)(f) of the General Data Protection Regulation (GDPR). Insofar as personal data is processed, your consent pursuant to Art. 6(1)(a) GDPR constitutes the legal basis.

Manage tracking services:

The following tracking services are currently in use:
Use of Google Analytics -> Deactivate Google Analytics

More information on the use of tracking technologies can be found below.
Use of Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses “cookies”, text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the US and stored there. On our website, we use the code extension “anonymizeIp”, which enables IP anonymization on this
the website. However, by using this extension, your IP address will be shortened beforehand by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Google will only use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The shortened IP address transmitted by your browser for the purpose of Google Analytics is not combined with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that if you do so, it may not be possible for you to use all the functions of this website to their full extent. Click here to prevent Google Analytics from collecting data. An opt-out cookie will be set which prevents the future collection of your data when you visit this website. Further information can be found in Google’s privacy policy.
Use of the Microsoft Dnyamics 365 marketing tool

On this website, we use Microsoft Dynamics 365 for Marketing from Microsoft Corporation for optimal communication with prospects and customers. The servers of MicrosoftCorporation, One Microsoft Way, Redmond, WA 98052-6399, USA, are usually located in the EU, but also offer data centres outside the EU. As part of support and administration services, it is possible for Microsoft Corporation employees outside the EU to access user data as part of their contractual services.

However, we have taken precautionary measures to ensure an adequate level of data protection. This is done through agreements in accordance with the EU Standard Contractual Clauses for the transfer of personal data to processors in third countries.

Microsoft Dynamics 365 for Marketing places cookies on our website, which help us to analyse your use of the website and improve the provision of our content. Dynamics 365 for Marketing stores and analyses the frequency of your website visits, what content is of interest to you, and which links you visit. The content of newsletters and advertising content is also adapted to your interests on the basis of this information.
Use of the Facebook pixel

Within our online offering, we use the Facebook pixel offered by the social network Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).

With the help of the Facebook pixel, Facebook has the option of defining you, as a visitor to our online offering while logged into Facebook, as a target group for displaying ads (Facebook ads). Accordingly, the Facebook pixel is used by us to display the Facebook advertisements we have placed for such logged in Facebook users who have also shown an interest in our online product offering or who have certain characteristics defined by us and provided to Facebook (e.g. interests). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook pixel, we can continue to track on an anonymised basis the effectiveness of Facebook advertisements for statistical and market research purposes by seeing whether users have been forwarded to our website after clicking on a Facebook advertisement (“conversion”).

If you wish to object to the collection and use of your data by the Facebook pixel, you can do so via the page set up by Facebook and follow the instructions on the settings of usage-based advertising there. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices. You can also object to the use of cookies used for range measurement and advertising purposes via the network advertising initiative’s deactivation page and the European website youronlinechoices.com.

Further information on the Facebook pixel and Facebook’s privacy policy can be found here.
Safety

Commerz Real Fund Management S.à.r.l. cannot assume any liability for the security of data transmission over the Internet. E-mail messages are not encrypted. Interception by third parties cannot be ruled out. It is therefore recommended that confidential information be sent by post only.
Rights and Complaints

You have the following rights with regard to the data concerning you:
Right to information,
Right to rectification or erasure,
Right to restriction of processing,
Right to withdraw your consent,
Right to object to processing,
Right to data portability.
To exercise your rights, please contact Commerz Real Fund Management S.à.r.l.'s Data Protection Officer: datenschutzbeauftragter@commerzreal.com.
You also have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data.

Description and scope of data processing
We have integrated Microsoft Forms components on our website. Microsoft Forms allows us to create surveys and display them to users. Users have the option of voluntarily participating in surveys. We cannot rule out that personal data may also be transferred to and processed by Microsoft Corporation in the USA in individual cases. Further information on the processing of personal data by Microsoft can be found at privacy.microsoft.com/de-de/privacystatement.
Legal basis for data processing
If personal data is collected in surveys beyond the provision of the survey, the legal basis for the processing of the personal data is the consent of the user Art. 6(1)(a) GDPR. We cannot rule out the possibility that, in individual cases, personal data may also be transmitted by Microsoft to Microsoft Corporation in the USA and processed there. Further information on the processing of personal data by Microsoft can be found at privacy.microsoft.com/de-de/privacystatement
Purposes of data processing
The purpose of processing personal data based on consent is solely for the purpose described in the consent, i.e. contacting us.
Duration of storage
The data will be erased as soon as it is no longer necessary to achieve the purpose for which it was collected.
Objection and deletion option
The user has the option of withdrawing their consent to the processing of personal data at any time. If the user contacts us by e-mail, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued. In this case, all personal data stored in the course of making contact will be erased.

Scope of data collection and storage
Data generated by user interactions such as posts, likes, etc. are used for the purpose of processing user communications via social media. Cookies, demographic data (e.g. based on age, place of residence, language or gender information), statistical data on user interactions in aggregated form, i.e. without personal reference (e.g. page activities, page views, page previews, likes, recommendations, posts, videos, page subscriptions incl. origin, times of day) are used for the purpose of target group-specific advertising.

In order to provide the social media service, e.g. in the form of our Facebook or Instagram fan pages and YouTube or LinkedIn, the platform operators generally store cookies on the user’s end device. These include session cookies that are deleted when the browser is closed and persistent cookies that remain on the end device until they expire or are deleted by the user. When a website is visited, a cookie is stored in a text file on the computer. This cookie is then retrieved and read the next time the web server is called up. As a user, you can decide yourself via your browser settings whether and which cookies you want to allow, block or delete. Instructions for your browser can be found here: Internet Explorer, Firefox, Google Chrome, Google Chrome mobile, Microsoft Edge, Safari, Safari mobile. Alternatively, you can also install ad blockers, such as Ghostery.
Information about our presence on social media platforms

Facebook
According to information provided by Facebook, its cookies are used for authentication, security, website and product integrity, advertising and measurements, website functions and services, performance as well as analysis and research. Details on the cookies used by Facebook (e.g. names of cookies, duration of service, content collected and purpose) can be viewed here: www.facebook.com/policies/cookies/ by following the links there. This page also provides details of how to deactivate the cookies used by Facebook. You can also change the settings for your advertising preferences there. Privacy settings can be changed under this link: www.facebook.com/help/193677450678703

LinkedIn
According to Information provided by LinkedIn, its cookies are used for authentication, security, preferences, functions and services, advertising, performance, analytics and research. If you want to find out more about cookies, please see: www.linkedin.com/legal/cookie-policy. You can find more information on how to manage the cookies used at: https://www.linkedin.com/help/linkedin/answer/62931?trk=microsites-frontend_legal_privacy-policy&lang=de
Objection options
You can also object to the collection and storage of data arising from the use of the above-mentioned social media platforms’ cookies at any time with future effect by following the opt-out link (for the providers listed there): http://www.youronlinechoices.com/de/praferenzmanagement/.

You can manage your preferences with regard to usage-based online advertising via this link. If you object to usage-based online advertising from a specific provider with the help of the preference manager, this only applies to the specific business data collection via the web browser currently in use. Preference management is cookie-based. Deleting all browser cookies will also delete the preferences you have set in the preference manager.
Note on Facebook Insights
We use the Facebook Insights function for statistical evaluation purposes. In this context, we receive anonymised data on the users of our Facebook fan page. It does not allow us to identify you personally. For more information, please see Facebook’s Cookie Policy.
YouTube
We would like to provide you with a broad range of multimedia information. For this reason, we bind videos from YouTube (YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066 USA).
The videos are integrated in extended data protection mode or by using the no-cookie solution, meaning that cookies and pixel tags are only set by YouTube to personalise advertising and search results once the video has been played.

When the YouTube video is played, the following data is transmitted to Google as the YouTube operator:
the IP address,
the specific address of the page
accessed by us, the transmitted identifier of the browser and
System date and time of the call,
cookies already present that can be used to uniquely identify your browser.
Google, as the operator of YouTube, is solely responsible for processing this data. For more information, please visit.
Please note that Google may receive further data about cookies already stored by you. The extent to which these are used by Google is beyond our control.
YouTube’s privacy policy can be found here.
Disclosure and use of personal data
Platform operators
If you interact within the framework of the social media platform, the respective platform operator will of course also have access to your data. Your data can therefore be accessed by: Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and YouTube operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Platform operators may be located in an insecure third country where the level of data protection is lower.

The controller as defined by the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection provisions is:

Commerz Real Fund Management S.à.r.l

Rue Albert Borschette 8
Luxembourg
Luxembourg
L-1246

klimavest@commerzreal.com

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Legal notices

General

In addition to the preparation and provision of legally required documents, Commerz Real Fund Management S.à r.l. (hereinafter referred to as “CRFM”) publishes documents for the alternative investment funds (AIFs) it manages, i.e. investment assets that are not undertakings for collective investment in transferable securities (UCITS), which are used exclusively for sales and marketing purposes. These documents are neither contractually binding nor sufficient to make an informed investment decision.

The sole binding basis for the purchase of units in the AIFs managed by CRFM are the respective “sales documents”. For ELTIFs (European Long Term Investment Funds), these consist of the applicable information memorandum and the key information document.
The sales documents for klimaVest and the current issue and redemption price can be obtained free of charge in German from Commerz Real Fund Management S.à r.l., 8, Rue Albert Borschette, L-1246 Luxembourg or at www.klimavest.de.

Enforcement of rights

Dear investor,

The satisfaction of our customers is of prime importance to us. Our goal is to offer a high standard of quality and the best possible service for our customers. If you are not satisfied with our service, please let us know by providing your contact details (name, address, telephone number or e-mail address). Various contact options are available to you for this purpose:

Complaints can be submitted on the following website:

www.luxemburg.commerzreal.com

Alternatively, you can submit your complaint in writing to the following address:

Commerz Real Fund Management S.à r.l.

8, Rue Albert Borschette
L-1246 Luxembourg

Grand Duchy of Luxembourg

Depending on your wishes, the business language for your request is generally German or English or the official language of the country in which a fund underlying the complaint is distributed.

Your complaint will be forwarded to an employee responsible for complaint management as soon as it is received, who will record it and ensure that your complaint is processed promptly.

You will receive a written confirmation of receipt of your complaint within ten working days, unless a reply has already been sent within this period.

Received complaints are analysed and processed with the support of the respective specialist department. A reply will be sent within one month of receipt of your complaint. If it becomes apparent that the processing will take longer, you will receive an interim notification that will inform you of the reasons for the delay and the expected processing time for your complaint.

If you are not satisfied with how your complaint is handled, you can contact the Board of Management of Commerz Real Fund Management S.à r.l. in writing at the above address. Our aim is to provide a swift resolution to any issues and to find satisfactory solutions. This service is, of course, free of charge.

Your Commerz Real Fund Management S.à r.l.

If you are not satisfied with the proposed solution, as a private investor you have the option at any time to take legal action before the ordinary courts to enforce your rights or to initiate an alternative dispute resolution procedure.

Information on consumer arbitration bodies:

Commerz Real Fund Management S.à r.l. is regulated by the Luxembourg Commission de Surveillance du Secteur Financier ("CSSF"). The CSSF is responsible for handling certain customer complaints against the entities it supervises. For this purpose, the CSSF acts as an intermediary with the aim of obtaining out-of-court settlement of disputes between the complainant and the company. In its role as an out-of-court dispute settlement body, the CSSF acts in accordance with the European provisions on out-of-court settlement of consumer disputes implemented in national Luxembourg law and introduced into the Consumer Protection Act in 2016, and further specified by CSSF Regulation no. 16 – 07 on out-of-court settlement of complaints.

A prerequisite for the opening of proceedings for the out-of-court settlement of complaints before the CSSF is the prior notification of the complaint to Commerz Real Fund Management S.à r.l. and the absence of a confirmation of receipt or the receipt of an unsatisfactory statement by Commerz Real Fund Management S.à r.l. . Unless an unsatisfactory statement has already been made, the CSSF application may be made to the CSSF at the earliest one month after the complaint has been sent to Commerz Real Fund Management S.à r.l. and at the latest within one year of the complaint being submitted to Commerz Real Fund Management S.à r.l.

The complaint must be sent in written form (e.g. by letter, fax or e-mail) to:

Commission de Surveillance du Secteur Financier
Département Juridique Protection des consommateurs/Criminalité financière (JUR-CC)
283, route d’Arlon L-2991 Luxembourg
Tel.: +352 26 25 1 - 2574
Tel.: +352 26 25 1 - 2904
Fax: +352 26 25 1 – 2601
E-mail: reclamation@cssf.lu

The application can also be made via the CSSF website.
An application form is available on the CSSF website ( https://reclamations.apps.cssf.lu/index.html?language=de).

Further information on the course of the proceedings can be found in CSSF Regulation no. 16 – 07 on out-of-court settlement of complaints.

We trust that you will understand that we do not participate in conciliation proceedings of other conciliation bodies.

Dear investor,

The satisfaction of our customers is of prime importance to us. Our goal is to offer a high standard of quality and the best possible service for our customers. If you are not satisfied with our service, please let us know by providing your contact details (name, address, telephone number or e-mail address). Various contact options are available to you for this purpose:

Complaints can be sent to the following address:

klimavest@commerzreal.com (complaints regarding klimaVest)
institutional@commerzreal.com (complaints regarding institutional products)

Alternatively, you can submit your complaint in writing to the following address:

Commerz Real Fund Management S.à r.l.

8, Rue Albert Borschette
L-1246 Luxembourg

Grand Duchy of Luxembourg

Depending on your wishes, the business language for your request is generally German or English or the official language of the country in which a fund underlying the complaint is distributed.

Your complaint will be forwarded to an employee responsible for complaint management as soon as it is received, who will record it and ensure that your complaint is processed promptly.

You will receive a written confirmation of receipt of your complaint within ten working days, unless a reply has already been sent within this period.

Received complaints are analysed and processed with the support of the respective specialist department. A reply will be sent within one month of receipt of your complaint. If it becomes apparent that the processing will take longer, you will receive an interim notification that will inform you of the reasons for the delay and the expected processing time for your complaint.

If you are not satisfied with how your complaint is handled, you can contact the Board of Management of Commerz Real Fund Management S.à r.l. in writing at the above address. Our aim is to provide a swift resolution to any issues and to find satisfactory solutions. This service is, of course, free of charge.

Your Commerz Real Fund Management S.à r.l.

Information on consumer arbitration bodies:

Commerz Real Fund Management S.à r.l. is regulated by the Luxembourg Commission de Surveillance du Secteur Financier (CSSF). The CSSF is responsible for handling certain customer complaints against the entities it supervises. For this purpose, the CSSF acts as an intermediary with the aim of obtaining out-of-court settlement of disputes between the complainant and the company. In its role as an out-of-court dispute settlement body, the CSSF acts in accordance with the European provisions on out-of-court settlement of consumer disputes implemented in national Luxembourg law and introduced into the Consumer Protection Act in 2016, and further specified by CSSF Regulation no. 16 – 07 on out-of-court settlement of complaints.

A prerequisite for the opening of proceedings for the out-of-court settlement of complaints before the CSSF is the prior notification of the complaint to Commerz Real Fund Management S.à r.l. and the absence of a confirmation of receipt or the receipt of an unsatisfactory statement by Commerz Real Fund Management S.à r.l. . Unless an unsatisfactory statement has already been made, the CSSF application may be made to the CSSF at the earliest one month after the complaint has been sent to Commerz Real Fund Management S.à r.l. and at the latest within one year of the complaint being submitted to Commerz Real Fund Management S.à r.l.

The complaint must be sent in written form (e.g. by letter, fax or e-mail) to:

Commission de Surveillance du Secteur Financier
Département Juridique Protection des consommateurs/Criminalité financière (JUR-CC)
283, route d’Arlon L-2991 Luxembourg
Tel.: +352 26 25 1 - 2574
Tel.: +352 26 25 1 - 2904
Fax: +352 26 25 1 – 2601
E-mail: reclamation@cssf.lu

The application can also be made via the CSSF website.
An application form is available on the CSSF website ( https://reclamations.apps.cssf.lu/index.html?language=de).

Further information on the course of the proceedings can be found in CSSF Regulation no. 16 – 07 on out-of-court settlements of complaints.

We trust that you will understand that we do not participate in conciliation proceedings of other conciliation bodies.

In its corporate values, the Commerz Real Group is committed to acting with integrity when interacting with each other and with its customers. We are therefore strongly committed to both preventing and punishing misconduct. This also means that we are open to reports that lead to the investigation of economic criminal acts and violations of legal, regulatory or internal requirements in connection with the Commerz Real Group.

In addition to the usual contact channels, such as the Compliance or Audit departments, the Commerz Real Group has set up a Business Keeper Monitoring System (BKMS system), a platform which customers, employees and third parties can use to provide information to the Commerz Real Group online.

If you would like to report suspected wrongdoing via this system, you can do so either by providing your name or you can submit a report anonymously. However, as we seek open communication with customers, employees and third parties, we encourage you to use your name when making reports. Whichever option you choose, we will treat your information as strictly confidential and will take into account the legitimate interests of all parties involved to the extent permissible by law.

Please create a mailbox in the BKMS system so that we can contact you if any questions arise or to add further information to your report at a later date. Communication via the mailbox can also be anonymous, if desired.

The purpose of the system is exclusively to draw attention to suspected economic criminal acts, violations of the law and violations of regulatory or internal requirements in the Commerz Real Group. Misuse for other purposes may constitute a criminal offence.

Notify Commerz Real

Commerz Real Fund Management S.à r.l. (CRFM) exercises the voting rights arising from the klimaVest ELTIF it manages exclusively in the interests of investors in the klimaVest ELTIF and the integrity of the market, regardless of the interests of third parties. Commerz Real Fund Management S.à r.l. supports all measures that sustainably raise the value of the shares of the klimaVest ELTIF in the long term and votes against those that are not in line with this goal. The key decision-making criterion for the exercise of voting rights by Commerz Real Fund Management S.à r.l. is therefore the interests of investors in klimaVest ELTIF and the integrity of the market, regardless of the interests of third parties.

Voting rights are generally exercised by Commerz Real Fund Management S.à r.l. itself. Commerz Real Fund Management S.à r.l.'s procedure for voting on the business units dealt with in the agenda items is based on the criteria of a transparent and sustainable corporate governance policy. In this process, the voting procedure is primarily characterised by the following principles:

Strengthening shareholder or creditor rights: Each individual share should, in principle, carry the same voting right.
Supervisory Board: Supervisory Board members should be competent and independent and not subject to any conflicts of interest.
Appropriate remuneration structures: The remuneration of the management bodies should be transparent and based on the long-term development of the company.
Objectivity of auditors: Auditors charged with reviewing the financial statements must be transparent and appropriate, regardless of the company being audited and the remuneration for doing so.
Company transparency: Reporting should ensure the greatest possible transparency of the business situation and development.
Dividend policy: Dividends should be commensurate with the company’s financial performance and appropriate to the industry.

The use of the Commerz Real Fund Management S.à r.l. website, including the linked pages, is subject to the following provisions:

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Disclaimer

The information on these websites is intended exclusively for use by persons who have their registered office and residence in the Federal Republic of Germany. Commerz Real Fund Management S.à r.l. does not warrant that the information is suitable or usable for use by persons residing or sojourning in other countries or that the information is in accordance with the laws of those countries.

Use of the website does not constitute a consulting or information agreement between the user and Commerz Real Fund Management S.à r.l. The information provided, including the results of the calculation options provided (e.g. ROI calculator) do not constitute individual advice nor an offer to conclude a contract and cannot replace a consultation tailored to the specific needs of the individual. An investment decision can only be made on the basis of the information in the statutory sales documents (annual report, half-yearly report, basic information sheet and information memorandum) and should be made after obtaining comprehensive advice from a financial adviser and a tax consultant.

Liability for content
Despite carefully compiling the retrievable content, Commerz Real Fund Management S.à r.l. assumes no liability for its completeness, correctness, accuracy and availability. Where content is provided by third parties, it may not reflect the view of Commerz Real Fund Management S.à r.l. Estimates and evaluations reflect the opinion of the respective author and may have changed since the content was drafted. The facts presented in connection with product information are for illustration purposes only and cannot be used to make any statements concerning future developments. Commerz Real Fund Management S.à r.l. accepts no responsibility for any action taken on the basis of the information provided. Commerz Real Fund Management S.à r.l. reserves the right to change, supplement or delete the information provided without notice.

Liability for links
Insofar as these websites refer directly or indirectly to third-party websites by means of links, Commerz Real Fund Management S.à r.l. assumes no liability for the content of these pages. No illegal content was identified on the corresponding linked pages before the link was created. Commerz Real Fund Management S.à r.l. has no influence over the current and future content of the linked pages and hereby expressly distances itself from any content that was modified after the link was created. Commerz Real Fund Management S.à r.l. does not take ownership of opinions or statements of fact published there by placing a link, unless otherwise expressly stated regarding the link. Furthermore, Commerz Real Fund Management S.à r.l. assumes no responsibility for the content of websites from which links are made to the website of Commerz Real.

Exclusion of liability
The liability of Commerz Real Fund Management S.à r.l. for material or immaterial damages arising directly or indirectly from the use of this website is excluded. The exclusion of liability does not apply in the case of intentional or grossly negligent breaches of duty or in the case of damages resulting from harm to life, limb or health, which are based on an intentional or negligent breach of duty by Commerz Real Fund Management S.à r.l. Any fault on the part of a vicarious agent of Commerz Real Fund Management S.à r.l. is equivalent to fault on the part of Commerz Real Fund Management S.à r.l.

The content and structure of the website is protected by copyright and, if applicable, by other intellectual property rights. Any reproduction, distribution, modification or use of contract samples, graphics, image material, texts, sound or video sequences, in particular in other electronic or printed publications, even as excerpts, is not permitted without the prior written consent of Commerz Real Fund Management S.à r.l. Downloads and copies of the information provided are only permitted for private use, and not for commercial purposes. The content of this website is subject in part to the copyright of third parties.

This disclaimer is to be regarded as part of the website from which you were referred. The disclaimer applies correspondingly to any liability of Commerz Real AG and its subsidiaries and investment companies in connection with the websites. If parts or individual wordings do not, no longer or not fully reflect the applicable legal situation, the content and validity of the remaining parts of the disclaimer remain unaffected.

All legal disputes arising from or in connection with this website are subject exclusively to the law of the Federal Republic of Germany.

Note on the European Online Dispute Resolution platform

The European Commission has established a European Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. The ODR platform can be used by consumers for the out-of-court settlement of disputes arising from online contracts with a company established in the EU. The following e-mail can be entered as our contact address: klimavest@commerzreal.com The platform itself is not a dispute resolution body, but merely provides the parties with contact to a competent national arbitration body.

Website legal noticeLegal notices

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I. General information on data processing

II. Provision of the website and creation of log files

III. Contact

IV. Online subscription

V. Newsletter

VI. Advertisements

VII. Use of cookies

VIII. Web tracking

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XI. Person responsible

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Legal notices

1. Summary of investor rights

2. Information on sustainability-related aspects (in accordance with the Disclosure Regulation)

3. Information on complaint management and dispute resolution

4. Whistleblowing procedure

5. Exercise of shareholder and creditor rights

6. Disclaimer

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Disclaimer

Target audience

No advice or contract offer

Limitation of liability

Copyright and trademark law

Validity clause and applicable law

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Data privacy

I. General information on data processing

II. Provision of the website and creation of log files

III. Contact

IV. Online subscription

V. Newsletter

VI. Advertisements

VII. Use of cookies

VIII. Web tracking

IX. Surveys

X. Our presence on social media platforms (e.g. fan pages)

XI. Person responsible

Legal notices

1. Summary of investor rights

2. Information on sustainability-related aspects (in accordance with the Disclosure Regulation)

3. Information on complaint management and dispute resolution

4. Whistleblowing procedure

5. Exercise of shareholder and creditor rights

6. Disclaimer

Disclaimer

Target audience

No advice or contract offer

Limitation of liability

Copyright and trademark law

Validity clause and applicable law

Contact person(s)